All guides, by feature
Dismiss an insight
Press Dismiss on the card. The insight disappears for everyone at your agency, and later runs keep it hidden.
Before you start
- Who can do this
- Anyone at your agency, for the clients they can see
- Where in Orbit
- Sidebar › Workspace › Insights
Steps
Tick a step’s number when it’s done. We’ll remember where you were.
Open Insights and find the card.
Check the finding is expected rather than a problem, such as a conquesting campaign meant to carry a high CPC.
Press . It reads Dismissing…, then the card leaves the list.
When it worked
The card disappears for everyone at your agency, and later runs don’t bring it back.
If something goes wrong
Orbit showsFailed to dismiss that insight
Press Dismiss again. If it keeps failing, reload the page and try once more.
You dismissed the wrong insight.
There’s no undo on the page, so check each card before you dismiss it.
An insight disappeared and nobody dismissed it.
It resolved on its own because the latest run no longer found it. It comes back if it’s found again.
How it works
Explainer: Active, resolved and dismissed insights
Only Active insights appear. An insight resolves on its own when a later run no longer finds it, and stays hidden for everyone once someone dismisses it.
| Status | How it gets there | Shown? |
|---|---|---|
| Active | The latest run found it. | Yes |
| Resolved | A later run no longer found it. If it’s found again, it’s Active again. | No |
| Dismissed | Someone pressed Dismiss. Later runs keep it dismissed. | No |
- Dismissing affects your whole agency, not only you.
- A dismissed insight can’t be brought back from the page.
- Dismiss findings you expect, such as a conquesting campaign that’s meant to carry a high CPC.
Limits: What Insights can’t do
Insights point out findings. You can’t act on one from its card, undo a dismissal, or show insights to clients.
- There are no buttons on a card to scale, pause or change anything. Make the change where you manage the campaign.
- Refresh works on one client at a time, and always checks the last 30 days ending yesterday, whatever range is selected.
- A dismissed insight can’t be restored from the page.
- Clients can’t see insights; the client portal has no Insights.
- The list shows up to 50 insights at a time, and each run keeps up to 15 per client.
- Orbit skips clients whose data hasn’t synced in the last 7 days.
- Goals don’t affect insights.