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Reset a forgotten password

4 stepsUpdated 13 Oct 2026

On the sign-in page, choose Forgot password?, enter your email and follow the link Orbit sends. The link works once.

Before you start

Who can do this: Anyone with an Orbit login
Where in Orbit: Your name, bottom of the sidebar

Steps

Tick a step’s number when it’s done. We’ll remember where you were.

On the sign-in page, choose Forgot password?.
Enter your Email and press Send reset link.
In the email, press Reset password. On the page that opens, press .
Enter your new password in New password and Confirm password, at least 8 characters, and press Update password.

When it worked

Orbit says “If that email has an account or a pending invite, a link is on its way. It works once.” Once you update your password, your home page opens.

If something goes wrong

Orbit showsThis link has already been used or has expired. Each link works once. Request a new reset email below.
Press Request a new reset email and use the link in the newest email.
No email arrives.
Check you typed the email you were invited with. Orbit shows the same message whether or not the email has an account, so a typo looks like success.
You never accepted your invite.
That’s fine. Orbit sends you a fresh invite instead of a reset link. Accept it and set your password.
Orbit showsYour reset link needs to be confirmed before you can set a new password. Open the link from your email again.
Open the link from the email again and press Set a new password.

How it works

Every link Orbit emails you, for an invite, a magic link or a password reset, opens a page with one button. The link is used only when you press that button, and each link works once.

The three kinds of emailed link
Link	Button in the email	Page it opens	Button to press
Invite	Accept invite	Accept your invitation	Accept invitation
Magic link	Sign in to Orbit	Sign in to Orbit	Sign in
Password reset	Reset password	Confirm it’s you	Set a new password

Opening a link doesn’t use it up. Only pressing the button does, so an email security scanner that opens links first won’t spend yours.
Each link works once. Orbit doesn’t show how long a link lasts; if it has expired, the page tells you and offers a new one.
Didn’t ask for the email? Ignore it. Nothing changes until someone presses the button.
Magic links go only to emails that already have an Orbit login. The sign-in page says the link was sent either way.
These emails carry the Orbit logo, not your agency’s.

Explainer: When a link has expired or was already used

A used, expired or broken link opens a page that says what happened and offers a fresh link. The button depends on the kind of link.

What a dead link shows
Link	Page title	What to press
Invite	“Can’t use this invite link”	Send me a new link, then enter your email. Orbit sends a fresh invite.
Magic link	“Can’t use this sign-in link”	Back to sign in, then send a new magic link.
Password reset	“Can’t reset your password”	Request a new reset email, then enter your email.

“This link has already been used or has expired. Each link works once.” It was used, or its time ran out.
“This link isn’t valid. It may have been cut off or changed by your email app.” Copy the whole link into your browser, or ask for a new one.
“We couldn’t confirm this link.” Something else went wrong. Ask for a new one.
If you haven’t accepted your invite yet, Forgot password? sends you a new invite instead of a reset link.
Orbit sends a new invite to the same address at most once a minute.