All guides, by feature
Sign in to Orbit
Enter your email and password on the sign-in page and press Sign In. Orbit takes you to your home page.
Before you start
- Who can do this
- Anyone with an Orbit login
- Where in Orbit
- Your name, bottom of the sidebar
Steps
Tick a step’s number when it’s done. We’ll remember where you were.
Open Orbit’s sign-in page, headed Sign in.
Enter your Email and Password. Show reveals what you typed.
Press Sign In.
Orbit takes you to your home page: the for agency staff.
When it worked
The button shows “Signing in…”, then your Dashboard opens.
If something goes wrong
Orbit says your email or password is wrong.
Check both, or use Forgot password? to set a new password. You can also press Send Magic Link to sign in without one.
You land in a client portal instead of your agency.
Your login is set up as a client contact, not agency staff. Email support@orbit.group to have it checked.
Orbit showsSign-in succeeded, but no session was returned.
Press Sign In again.
How it works
Explainer: Where Orbit takes you after you sign in
Orbit sends you to your home after you sign in: agency staff go to the Dashboard, and client contacts go to their client’s portal.
| Your login | Where you land |
|---|---|
| Agency staff: Owner, Admin, Manager or Specialist | Your agency’s Dashboard. |
| A client contact | Their client’s portal. |
| First time, after accepting an invite | Set your password, then your home. |
| Signed in, with no agency or client access | A page saying “No workspace yet”. |
- A login is either agency staff or a client contact, not both.
- A login belongs to one agency.
- Agency pages send client contacts to their portal.
Limits: What your Orbit login can’t do
A few things Orbit doesn’t offer for your login, so you don’t go looking for them.
- One agency per login. Accepting a second agency’s invite doesn’t move you; you stay in your first agency.
- A login is agency staff or a client contact, not both.
- No self sign-up. Orbit creates agencies, and everyone else joins by invite.
- No Google sign-in. Sign in with your email and password, or a magic link.
- No two-factor authentication.
- No list of the devices you’re signed in on, and no “remember me” option.
- Passwords need at least 8 characters.
- No profile photo upload. Orbit shows your initial.
- Your email is read-only on your profile.
- You can’t delete your own account. Contact support.