All guides, by feature
Change your password
Open Profile › Security, press Change password, enter the new password twice and press Update password.
Before you start
- Who can do this
- Anyone at your agency
- Where in Orbit
- Your name, bottom of the sidebar
Steps
Tick a step’s number when it’s done. We’ll remember where you were.
Open the menu under your name and choose Profile.
Open the Security tab and press Change password.
Enter your new password in New password and again in Confirm password. Use at least 8 characters.
Press Update password.
When it worked
Orbit takes you to your Dashboard. There’s no confirmation message; your new password works from your next sign-in.
If something goes wrong
Orbit showsUse at least 8 characters.
Choose a password with 8 or more characters.
Orbit showsPasswords do not match.
Type the same password in both boxes.
You don’t remember your current password.
You don’t need it: the form asks only for the new one. Signed out? Use Forgot password? on the sign-in page.
How it works
Limits: What your Orbit login can’t do
A few things Orbit doesn’t offer for your login, so you don’t go looking for them.
- One agency per login. Accepting a second agency’s invite doesn’t move you; you stay in your first agency.
- A login is agency staff or a client contact, not both.
- No self sign-up. Orbit creates agencies, and everyone else joins by invite.
- No Google sign-in. Sign in with your email and password, or a magic link.
- No two-factor authentication.
- No list of the devices you’re signed in on, and no “remember me” option.
- Passwords need at least 8 characters.
- No profile photo upload. Orbit shows your initial.
- Your email is read-only on your profile.
- You can’t delete your own account. Contact support.