All guides, by feature
Sign in with a magic link
Enter your email on the sign-in page and press Send Magic Link. Orbit emails you a one-time sign-in link.
Before you start
- Who can do this
- Anyone with an Orbit login
- Where in Orbit
- Your name, bottom of the sidebar
Steps
Tick a step’s number when it’s done. We’ll remember where you were.
On the sign-in page, enter your Email. Leave Password empty.
Press Send Magic Link. Orbit says “Magic link sent! Check your email.”
Open the email “Your Orbit sign-in link” and press Sign in to Orbit.
On the page that opens, press .
When it worked
Orbit shows “Finishing sign-in…”, then takes you to your home page.
If something goes wrong
The email never arrives.
Magic links go only to emails that already have an Orbit login, and the page says “sent” either way. Check you used the email you were invited with. Not accepted your invite yet? Use Forgot password?, which sends you a fresh invite.
Send Magic Link is greyed out.
Enter your email first.
Orbit showsThis link has already been used or has expired. Each link works once. Request a new sign-in link to continue.
Press Back to sign in and send yourself a new magic link.
Orbit showsYou’re signed in, but your account hasn’t been given access to a workspace yet. Your agency team can invite you — contact them and they’ll set it up.
Ask an Agency Owner or Admin at your agency to invite you from Team.
Orbit showsSomething went wrong on our side. Try again in a moment.
Press Try again. If it keeps happening, email support@orbit.group.
How it works
Explainer: How emailed sign-in links work
Every link Orbit emails you, for an invite, a magic link or a password reset, opens a page with one button. The link is used only when you press that button, and each link works once.
| Link | Button in the email | Page it opens | Button to press |
|---|---|---|---|
| Invite | Accept invite | Accept your invitation | Accept invitation |
| Magic link | Sign in to Orbit | Sign in to Orbit | Sign in |
| Password reset | Reset password | Confirm it’s you | Set a new password |
- Opening a link doesn’t use it up. Only pressing the button does, so an email security scanner that opens links first won’t spend yours.
- Each link works once. Orbit doesn’t show how long a link lasts; if it has expired, the page tells you and offers a new one.
- Didn’t ask for the email? Ignore it. Nothing changes until someone presses the button.
- Magic links go only to emails that already have an Orbit login. The sign-in page says the link was sent either way.
- These emails carry the Orbit logo, not your agency’s.
Explainer: When a link has expired or was already used
A used, expired or broken link opens a page that says what happened and offers a fresh link. The button depends on the kind of link.
| Link | Page title | What to press |
|---|---|---|
| Invite | “Can’t use this invite link” | Send me a new link, then enter your email. Orbit sends a fresh invite. |
| Magic link | “Can’t use this sign-in link” | Back to sign in, then send a new magic link. |
| Password reset | “Can’t reset your password” | Request a new reset email, then enter your email. |
- “This link has already been used or has expired. Each link works once.” It was used, or its time ran out.
- “This link isn’t valid. It may have been cut off or changed by your email app.” Copy the whole link into your browser, or ask for a new one.
- “We couldn’t confirm this link.” Something else went wrong. Ask for a new one.
- If you haven’t accepted your invite yet, Forgot password? sends you a new invite instead of a reset link.
- Orbit sends a new invite to the same address at most once a minute.
Explainer: Where Orbit takes you after you sign in
Orbit sends you to your home after you sign in: agency staff go to the Dashboard, and client contacts go to their client’s portal.
| Your login | Where you land |
|---|---|
| Agency staff: Owner, Admin, Manager or Specialist | Your agency’s Dashboard. |
| A client contact | Their client’s portal. |
| First time, after accepting an invite | Set your password, then your home. |
| Signed in, with no agency or client access | A page saying “No workspace yet”. |
- A login is either agency staff or a client contact, not both.
- A login belongs to one agency.
- Agency pages send client contacts to their portal.