All guides, by feature
Change your name, phone, department or timezone
Open your profile from the menu under your name, press Edit, change the details and press Save.
Before you start
- Who can do this
- Anyone at your agency, for their own profile
- Where in Orbit
- Your name, bottom of the sidebar
Steps
Tick a step’s number when it’s done. We’ll remember where you were.
Select your name at the bottom of the sidebar and choose Profile.
Press Edit on your profile card.
Change your Full name, or under Contact your Phone, , Department or Birthday. Your address is under Address.
Press Save at the top.
When it worked
The button shows “Saving…”, then the page reloads with your changes. A new name also shows in Team.
If something goes wrong
You can’t change your email here.
Your email is read-only on your profile. Email support@orbit.group if it needs to change.
You want to add a photo.
Orbit doesn’t have photo uploads. Your initial shows instead.
Your Department shows a specialty you didn’t type.
When Department is empty, your profile shows your Specialty Role from Team. Type your own department to replace it.
Orbit showsNot authenticated
Your session ended. Sign in again and make the change.
How it works
Explainer: What’s on your profile, and where to change it
Your profile shows your name, email, contact details and address. Change them with Edit on your profile. Your email and photo can’t be changed there.
| Detail | Notes |
|---|---|
| Full name | Changing it also updates your name in Team. |
| Phone | Free text. |
| Timezone | Pick from the full list of timezones, or Not set. |
| Department | Left empty, your profile shows your Specialty Role from Team. |
| Birthday | You can set it on Edit. It isn’t shown on your Overview. |
| Address | Line 1, Line 2, City, State, Postal and Country. |
| Read-only. | |
| Last login | When you last signed in. Orbit fills it in. |
- Only you can edit your profile.
- There’s no photo upload. Orbit shows your initial instead.
- If you have a Mission Control seat, a badge on your profile names it, such as “Executive seat”.
Limits: What your Orbit login can’t do
A few things Orbit doesn’t offer for your login, so you don’t go looking for them.
- One agency per login. Accepting a second agency’s invite doesn’t move you; you stay in your first agency.
- A login is agency staff or a client contact, not both.
- No self sign-up. Orbit creates agencies, and everyone else joins by invite.
- No Google sign-in. Sign in with your email and password, or a magic link.
- No two-factor authentication.
- No list of the devices you’re signed in on, and no “remember me” option.
- Passwords need at least 8 characters.
- No profile photo upload. Orbit shows your initial.
- Your email is read-only on your profile.
- You can’t delete your own account. Contact support.