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Delete a connection

3 stepsUpdated 13 Oct 2026

Open the connection and press Delete Connection. It permanently removes the connection’s data from reports, so reauthenticate instead if it’s only broken.

Before you start

Who can do this
Agency Owner or Admin
Where in Orbit
Sidebar › Data › Integrations

Steps

Tick a step’s number when it’s done. We’ll remember where you were.

  1. Open Integrations and press Manage → on the connection.

  2. In the Actions card, press .

  3. Confirm when Orbit asks “Delete this connection? This permanently removes its performance and CRM/collaboration data from reports. This action cannot be undone.”

When it worked

Orbit confirms “Connection deleted successfully” and takes you back to Integrations.

If something goes wrong

  • You can’t see Delete Connection.

    Only an Agency Owner or Admin can delete a connection. Ask one of them.

  • Orbit showsFailed to delete connection

    Try again. If it keeps failing, email support with the detail Orbit shows under the message.

  • You deleted a connection by mistake.

    It can’t be undone. Connect the platform again from + Add Connection and choose its accounts. It syncs from scratch, and history older than 90 days won’t come back on its own.

How it works

Limits: Reauthenticate, don’t delete

Deleting a connection permanently removes its data from every report, and it can’t be undone. To fix a broken connection, reauthenticate it instead.

  • Deleting removes the connection’s performance data, its CRM and collaboration data, and its sync history.
  • Accounts keep their client in Account Mapping.
  • Connecting again syncs from scratch, and history older than 90 days won’t come back on its own.

Explainer: What reauthenticating changes

Reauthenticating signs the same connection in to the platform again. Its chosen accounts, client assignments and data stay as they are.

  • It opens the platform’s sign-in for this connection, then brings you back to its page in Orbit.
  • Sign in with a login that can reach the connection’s ad accounts. A different login works if it has access to the same accounts.
  • It doesn’t start a sync by itself. Press Retry on the Dashboard to sync now, or wait for the next daily sync.
  • Days missed while it was down fill in with the next sync if they’re within the last 7 days. Longer gaps fill in with the Sunday 90-day sync.